2012/07/04

閉箱文:CASA CA-S350/Reboxing Review

閉箱文:CASA CA-S350/Reboxing Review

NOT Recommended/個人主觀評鑑:地雷

零北的朋友2010年11月在劈吸訌敗了CASA凱薩 CA-S350 RM/RMVB DVD播放機,到2012年6月剛過保固期就掛了。在全發科技有限公司官網登記維修後,收到罐頭確認函。被告知「您的線上維修申請己經收到了,我們將會與您聯絡!!」但三天後仍未得到任何回音。於是發電子郵件請教是否漏接電話,仍無回音:一度誤認公司已倒閉。約一週後直接撥客服電話後,才有人回電子郵件。

寄回垃圾商品後,隔數日,被電話告知:馬達速度忽快忽慢,讀取頭也需要更換。因已過保,所以要收NT$800。朋友要求他們出一份書面報價單,但被告知他們只做電話報價。(OS: 好專業哦~~~)人家柯達在倒掉前雖然服務放吼倒,但也還出書面報價單

此外在「故障」前,早就經常讀不到外接硬碟。只能讀到隨身碟。也無法播放有些mp4跟avi的編碼。

A friend purchased CASA CA-S350 media player from PCHome in November, 2010. It died in June, 2012, just passed its warranty period. When contacted CASA, the automatic e-mail response stated CASA would contact my friend. He did not hear from them in three days. So he sent another e-mail asking of he missed the call. About another silent week passed. He thought the company could be out of business. Yet, he tried to call CASA's customer service line, then he finally got some response.

A couple of days after sending back the machine, CASA called him, and told him the speed of the motor was not consistent, and the read head also need to be replaced. The cost would be NT$800. He asked CASA for a written quote. The response was, they would only quote over the phone. Some SOP, eh? Before Kodak went down, although their service had been degrading, they still issue written quotes.

In addition, before it was "broken", this unit has trouble reading external HD. According to my friend's experience, it can only handle memory key well. There are some problem playing mp4/avi codecs.

朋友當初是NT$1380敗的。敗了之後看到同類商品不用五個小朋友就敗得到了,雖然還在鑑賞期內,但考慮到支持臺灣製,也就沒有退貨。如今在正常使用下,剛過保就掛,怎麼算都划不來。這種品質,如何評價,公道自在人心。

Pick up a Carrefour ad at random/隨手拿起一份家樂福的海報:
Uploaded from the Photobucket Android App

He paid NT$1380 for the unit. After he made the purchase, he found there were similar products priced just under 1k. As he would like to support local business, he did not return the unit, even it was still within the returnable period. Apparently, this is not a good deal at all. He would have been much better of with the cheaper product, even if it breaks right at the end of warranty.

Uploaded from the Photobucket Android App

casa-ca-s350-side-box

Uploaded from the Photobucket Android App

Uploaded from the Photobucket Android App

Uploaded from the Photobucket Android App

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