零北的朋友2010年11月在劈吸訌敗了CASA凱薩 CA-S350 RM/RMVB DVD播放機，到2012年6月剛過保固期就掛了。在全發科技有限公司官網登記維修後，收到罐頭確認函。被告知「您的線上維修申請己經收到了,我們將會與您聯絡!!」但三天後仍未得到任何回音。於是發電子郵件請教是否漏接電話，仍無回音：一度誤認公司已倒閉。約一週後直接撥客服電話後，才有人回電子郵件。
A friend purchased CASA CA-S350 media player from PCHome in November, 2010. It died in June, 2012, just passed its warranty period. When contacted CASA, the automatic e-mail response stated CASA would contact my friend. He did not hear from them in three days. So he sent another e-mail asking of he missed the call. About another silent week passed. He thought the company could be out of business. Yet, he tried to call CASA's customer service line, then he finally got some response.
A couple of days after sending back the machine, CASA called him, and told him the speed of the motor was not consistent, and the read head also need to be replaced. The cost would be NT$800. He asked CASA for a written quote. The response was, they would only quote over the phone. Some SOP, eh? Before Kodak went down, although their service had been degrading, they still issue written quotes.
In addition, before it was "broken", this unit has trouble reading external HD. According to my friend's experience, it can only handle memory key well. There are some problem playing mp4/avi codecs.
Pick up a Carrefour ad at random/隨手拿起一份家樂福的海報：
He paid NT$1380 for the unit. After he made the purchase, he found there were similar products priced just under 1k. As he would like to support local business, he did not return the unit, even it was still within the returnable period. Apparently, this is not a good deal at all. He would have been much better of with the cheaper product, even if it breaks right at the end of warranty.